Fastbase

How do I transfer money between a Customer (who owes us money) who is also a Supplier (who we owe money to)?
How do I get rid of a supplier invoice that has been entered twice?
How do I reduce a supplier's balance?
How do I undo a Supplier Payment?
How do I go about Changing Supplier Currency?

How to fix Positive/Negative Balance Errors?

Causes:Customer Receipt/Supplier Payment has no applied invoices, or multiple zero rated or non-line item invoices, or child company half transactions were transferred to parent company account where all transactions should be transferred etc.

To fix: 1. determine balance error appears for Customer or Supplier. Enquiry > Transactions > Unpaid transactions. 2. Check transaction list to see any Unapplied payments or Invoices with the same amount or zero amount and with the same transaction date. 3 Case one: if found some search the same date in Transactions > AR/AP> Invoice. 4. delete some zero rated/non line item invoice for the customer/supplier.
Case two: go to Transactions>AR/AP > Receipt/Payment. get into the payment, change the line item to zero, then use "unapplied" for the payment.
Case three: Go to Utilities > Tests > Check Applied Transaction>Run. Get a error list, search Supplier No. or error amount to allocate the transaction causes the balance error. then repeate case one or two.
Case Four: For customer error, then go to Utilities > System > Rebuild Transactions > Rebuilt AR, enter Customer No.

Fastbase Accounting System - Online Manual Frequently Asked Questions - Suppliers	Document 106995/1 Entered Thu, 13 Sep 2007 17:21 by Clint Li Updated Fri, 9 Jan 2009 15:45 Incomplete Document Previous
How do I transfer money between a Customer (who owes us money) who is also a Supplier (who we owe money to)? How do I get rid of a supplier invoice that has been entered twice? How do I reduce a supplier's balance? How do I undo a Supplier Payment? How do I go about Changing Supplier Currency? How to fix Positive/Negative Balance Errors? Causes:Customer Receipt/Supplier Payment has no applied invoices, or multiple zero rated or non-line item invoices, or child company half transactions were transferred to parent company account where all transactions should be transferred etc. To fix: 1. determine balance error appears for Customer or Supplier. Enquiry > Transactions > Unpaid transactions. 2. Check transaction list to see any Unapplied payments or Invoices with the same amount or zero amount and with the same transaction date. 3 Case one: if found some search the same date in Transactions > AR/AP> Invoice. 4. delete some zero rated/non line item invoice for the customer/supplier. Case two: go to Transactions>AR/AP > Receipt/Payment. get into the payment, change the line item to zero, then use "unapplied" for the payment. Case three: Go to Utilities > Tests > Check Applied Transaction>Run. Get a error list, search Supplier No. or error amount to allocate the transaction causes the balance error. then repeate case one or two. Case Four: For customer error, then go to Utilities > System > Rebuild Transactions > Rebuilt AR, enter Customer No.
	Document 106995/2 Updated Tue, 29 Jul 2008 11:23