Entered Fri, 17 Dec 2004 13:39 by James Thambuswamy
Updated Thu, 23 Dec 2004 10:34 Previous
There are many scenarios to bear in mind when refunding money to a customer. Consider the following scenario:
Customer (FastBase) has paid $100.00 by cheque. You enter a customer receipt for $100.00. You then realise that the payment made was not related to an active invoice. It's too late now, you receive a bank statement which includes the $100.00 payment by FastBase.
Option 1
Create a Customer Journal for Customer FastBase for the amount of $100.00. Code it to the GL Suspense a/c.
Create a GL Cash Payment for the amount of $100.00. Code it to the GL Suspense a/c.
Option 2
Create a Negative Receipt for Customer FastBase to the amount of $100.00.
