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Go to Transactions -> Accounts Receivable -> Journal

A customer journal is used to increase or decrease a customers balance.

You may enter a customer journal to write-off bad debts, transfer a balance from one account to another or make any adjustment as required.

Enter the customer, reference and narration.

Enter the analysis for the journal, for bad debts enter the bad debts expense account.
When transferring a balance from one customer to another you would usually specify the general suspense or clearing account. The analysis will usually attract no tax. Ensure that the tax flag is set to None.

When you save the journal you will have to apply the value to the customers balance, this will vary depending on whether the customer is balance forward or open item. See Customer Receipt for details.

Additional Notes